Welcome to 
Sampson Lyon

We provide a range of services to small family run businesses, SMEs and national organisations that are looking to improve their  services and revenue, or to implement a change programme. We provide the expertise and guidance to help businesses and their people grow.





Our Services

Market Research
Research

Without research, a business does not know where it performs well or why it loses customers to competitors. We get to know your business and understand its objectives, to provide guidance on the most effective ways of gaining insight into your target market.


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Brain Training
Training

We specialise in designing bespoke courses. This is something we really pride ourselves on as we coach from the heart with a genuine affinity to our customers. We flex our approach to suit the differing needs of people and situations whilst focusing on the desired outcomes of your business.

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Training and Development
Development

With our extensive experience, we can provide advice on ways to improve your business through best practice techniques and underpinning procedures. We have assisted in many change programmes, so we understand the importance of supporting individuals during transitional periods of change from the initial shock to the full integration.

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We do the detective work

“Mystery Shopping” and “Customer Satisfaction Monitoring” are used globally to measure the quality of service delivery. “Employee Engagement” is used by businesses to understand what is going on internally. We create and implement the research project to suit. It is not a ‘one size fits all’; every project is different. This enables you to use the information gathered to make the right decisions.

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Engaging and  Memorable 

Activities and fun are at the ‘CORE’ of our training sessions, so all coaching is based on the fundamental of ‘creating the right learning environment’. We don’t tell attendees the right answers; instead we explore together and build self-confidence.
This encourages reflection, so the learning continues long after our training has finished. 

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You can't just stand still

The world is a forever changing place and your business must continue to develop and embrace new ways of working, or fear you maybe left behind.
We look from the outside in, identify opportunities where improvements can create greater efficiency and profitability.

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Michelle Tye

Michelle has in excess of 25 years’ experience working in the corporate world for a leading building society; she finished her career there as Head of I.T. Development. She is an international speaker with a passion for delivering first-class service by streamlining policy and procedures. She was a leading ‘trouble shooter’ because of her ability to recognise detail whilst understanding the bigger picture. Michelle is passionate about relationships, whether between internal divisions of a business or the focus on the customer.

Andrew Brakenbury

Andy has in excess of 30 years’ experience holding senior positions within SMEs that primarily focused on increasing revenue and reducing costs. He passionately believes that the platform of any growth is the relationship between the business and its customers, so the business that develops a trusted relationship with its customers is way ahead of the business that just has a transactional relationship.
In business where small margins are the difference between winning and losing, communication is key.

"We don't just deliver a service,
we initiate transformation"

"We put the customer at the heart
of everything we do"

Contact Us

We recognise that every clients requirement is different.
Contact us now and lets discuss how we can help.  

Email

We will reply as soon as possible

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Phone

Mon - Fri 09:00 - 17:00

Call (07540) 769077